Last Updated: May 25, 2026
Orders & Shipping
Q: Do you offer free shipping?
A: Yes. Free standard shipping is available for orders shipped to the contiguous United States.
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Delivery usually arrives in 3–5 business days after dispatch.
Q: Can I track my order?
A: Yes. Tracking details are emailed once the order ships.
Returns
Q: How long do I have to return an item?
A: Eligible items may be returned within 30 calendar days after delivery.
Q: Are returns free?
A: Yes. Approved returns include a prepaid return label.
Q: When will I receive my refund?
A: Review usually takes 1–2 business days after return delivery. Bank processing may take an additional 7–10 business days.
Payments
Q: Which payment methods are accepted?
A: Visa, MasterCard, and PayPal.
Q: What currency do you use?
A: All prices are displayed in USD.
Customer Support
Q: How do I contact support?
Email: info@igloocoolerss.it.com
Phone: +1 786-226-3000
Business hours: Monday–Friday, 9:00 AM–6:00 PM (ET)